Terms of use

Terms of use and Privacy policy

Terms used

Terms of use (hereinafter referred to as the “Terms”) – the description of the rights and obligations of Users and the Site.

The site WanTutor.lt (hereinafter referred to as the “Site” or “WanTutor”) is the site / online school of English ​​with all the Service provided.

User (hereinafter referred to as the “User”) is the Teacher or the Student who uses the Site for the purpose of education and accomplishment/realization of lessons.

Teacher (hereinafter referred to as the “Teacher”) is the Site User, a qualified teacher who provides professional pedagogical services and gives online lessons on the Site.

Student (hereinafter referred to as “Student”) is the User of the Site who uses the Site for the purpose of education and learning English.

  1. Description of the Terms

1.1. Use of the Site by the User is governed by these Terms, which are a mandatory agreement between the User and the Site/WanTutor. The subject of these Terms is the User’s use of the Site and provision to the User of the Service for accomplishment of online lessons of English, Lithuanian, or Russian.

1.2. By paying for the Service offered on the Site, the User accepts all sections of these Terms without exception. If the User does not agree with any of the section or clause of these Terms, the User may simply not use the Service. Service for the Teacher includes the ability to give lessons on the Site, use a calendar to schedule lessons or cancel them, see all the details regarding the lessons already given, etc. Service for the Student includes the opportunity to learn through online lessons with the Teacher, to see homework, to see the material of all previous lessons, to see the calendar and plan lessons, and etc.

1.3. The Terms can be changed by the management team of the Site without special notification, and the new version of the Terms comes into force and operates from the moment of its publishing on the Site.

1.4. These Terms come into force from the moment the User expresses consent to the Terms and from the moment the User starts using the Site. All sections and clauses of these Terms, which determine the use of the Site, and the rights and obligations of the parties (Student, Teacher, and Site) described below, are an integral part of the Terms.

  1. Rights and Obligations of the parties

2.1. The obligations of the Site/WanTutor:

2.1.1. Provide technical support for realization of lessons between the Teacher and the Student effectively and in time.

2.1.2. Do not disclose confidential information, facts, or any information about the User (including personal information of the User, and all information related to the materials of the lessons) (except for public information or information provided by the User when registering on the Site, for example, Name, e-mail, etc.) to a third party without the written consent of the User.

2.2. The rights of the Site/WanTutor:

2.2.1. Organize lessons for Students according to their chosen study program offered by WanTutor.

2.2.2. Use the name, e-mail, phone number, and other data that the User provided when registering on the Site, for the purpose of sending information to the User, including information about the changes on the Site/WanTutor. By registering on the Site and using the Service of the Site/WanTutor the User agrees on the processing of his data by the Site.

2.2.3. Use the services of Teachers in order to follow the Terms and give lessons effectively and in time.

2.2.4. Require the User to pay the cost of the Service (in particular, the Student – payment to the Teacher for the lesson when the lesson is given according to the Terms, and the Teacher – commission payment to the Site when the lesson is given according to the Terms).

2.2.5. Refuse the User to provide or renew the Service if the User violates these Terms.

2.3. The obligations of the Teacher:

2.3.1. Provide the Site/WanTutor with all the information and data requested on the Site and which is necessary to provide the Service.

2.3.2. Give lessons in a timely and effective manner, observing all norms of communication and pedagogical approaches.

2.3.3. In the event of cancellation/postponement of the lesson at the discretion of the Teacher, the Teacher is required to notify WanTutor not less than 8 hours before the beginning of the lesson.

2.3.4. Do not disclose confidential information, facts, or any information about the Site/WanTutor (including all information related to the materials of the lessons) (except for public information) to a third party without the consent of the Site/WanTutor.

2.4. The rights of the Teacher:

2.4.1. Require the Site/WanTutor to fulfill the obligations in time and with the appropriate quality, including technical support for realization of lessons. In case of any problems or claims, the Teacher has the right to contact the WanTutor management team in order to solve the problem jointly.

2.4.2. Postpone the lesson, having notified WanTutor management team not less than 8 hours before the beginning of the lesson, by contacting WanTutor by available means of communication (for example, by phone call).

2.5. The obligations of the Student:

2.5.1. Provide the Site/WanTutor with all the information and data requested on the Site and which is necessary to provide the Service.

2.5.2. Practice during the lesson and perform homework qualitatively and conscientiously, meet all the norms of communication with the Teacher.

2.5.3. In the event of cancellation/postponement of the lesson at the discretion of the Student, the Student is required to notify WanTutor management team not less than 4 hours before the beginning of the lesson.

2.5.4. Do not disclose confidential information, facts, or any information about the Site/WanTutor (including all information related to the materials of the lessons) (except for public information) to a third party without the consent of the Site/WanTutor.

2.6. The rights of the Student:

2.6.1. Require the Site/WanTutor to fulfill the obligations in time and with the appropriate quality, including technical support for realization of lessons. In the event of a problem or complaint, the Student has the right to contact the Site/WanTutor management team in order to solve the problem jointly.

2.6.2. Postpone the lesson, having notified WanTutor management team at least 4 hours before the beginning of the lesson, by contacting WanTutor management team by available means of communication (for example, by phone call).

2.6.3. Request for a replacement of the Teacher for a reason. The Site/WanTutor has the right to make a decision to replace the Teacher within 48 hours from the receipt of the request from the Student.

  1. Regular course of lessons

3.1. The agreement on the time of lessons passes between the Teacher and the Student with the help of WanTutor management team.

3.2. To have the lesson, the User must have access to the fault-free microphone and camera on his technical device.

  1. Postponement or cancellation of the lesson

4.1. The Student has the right to postpone the lesson not less than 4 hours before the beginning of the lesson. The student is required to notify WanTutor management team by contacting WanTutor management team by available means of communication (for example, by phone call). In the event of postponement of the lesson at the discretion of the Student, the Teacher and the Student together with WanTutor management team choose the time of the lesson (available to both parties).

4.2. The Teacher has the right to postpone the lesson not less than 8 hours before the beginning of the lesson. The Teacher is required to notify WanTutor management team by contacting WanTutor management team by available means of communication (for example, by phone call). In the event of a postponement of the lesson at the discretion of the Teacher, the Teacher and the Student together with WanTutor management team choose the time of the lesson (available to both parties).

4.3. Very important! In the event of postponement/cancellation due to illness of the Student or the Teacher or for other valid reasons (and in accordance with clauses 2.3.3, 2.4.2, 2.5.3, and 2.6.2 of these Terms), there is no financial loss. Payment by the Student for the lesson occurs only after the Teacher has given the lesson. However, if the lesson cannot be held at the agreed time due to the failure of the Student to attend the lesson, or due to the poor software/absence of the Internet on the Student’s device (with the Teacher trying to reach the Student several times), then the lesson is fully paid by the Student, and Teacher receives payment in the amount of the cost of the lesson.

4.4. Very important! If the lesson is postponed/canceled at the discretion of the Teacher (and in accordance with clauses 2.3.3 and 2.4.2 of these Terms), the postponed/canceled lesson is not paid by the Student, and the payment by the Student for the lesson occurs only after the Teacher has given the lesson. However, if the lesson cannot be held at the agreed time due to the Teacher’s failure to attend the lesson, or due to the poor software/absence of the Internet on the Teacher’s device (with the Student trying to reach the Teacher several times), the Student may contact the Site/WanTutor management team in 5 minutes after the agreed time of the beginning of the lesson, in order to clarify the situation and find the solution on an individual approach basis. Of course, in case of absence of the Teacher at the lesson, the Student does not pay for this lesson.

4.5. The trial/introductory lesson is not paid by the Student. In case of postponement/cancellation of the trial lesson under the conditions mentioned in clauses 2.3.3, 2.4.2, 2.5.3, and 2.6.2 of these Terms, the possibility of the free trial lesson is also transferred. However, if the trial lesson is postponed/canceled at the discretion of the Student (and not in accordance with clauses 2.5.3 and 2.6.2), the Site/WanTutor has the right to refuse the Student in providing a re-trial lesson.

4.6. The Site/WanTutor is not responsible for the poor software of the Student, technical problems or absence of the Internet on the Student’s device.

  1. Pause in lessons

5.1. If the User wishes to pause classes for longer than 1 week, the Users (Student and Teacher) together with the management team of the Site/WanTutor, agree on the pause details. The initiator of the pause of lessons (whether the Student or the Teacher) must notify the other parties about his intention to pause lessons at least 1 week before the pause begins, by informing the other parties about the exact date of the last lesson before the pause and the exact date of the first lesson after the pause, i.e. resume study.

5.2. If the initiator of the pause of lessons notifies the other party and the management team of the Site/WanTutor less than 1 week before the pause, all three parties (the Student, the Teacher and the Site) fix problem with an individual approach.

5.3. If the pause of the lessons is initiated by the Teacher, the Student may, if desired, send a request to the WanTutor management team to replace the permanent Teacher for the period of pause of the lessons with the permanent Teacher. The request should be sent by the Student as soon as the Student decides to replace the permanent Teacher for the period of the pause of the lessons (at the discretion of the Teacher). This should be done as soon as possible in order for the Site/WanTutor to have time to find a replacement option.

  1. Price of the Service and payment procedure

6.1. One 60 minutes lesson with the Teacher costs 18 Eur. The trial lesson is free.

6.2. When a pupil is under 18 years old, payments for the Lesson with the Teacher are made by the Student’s parents / trustee.

6.3. The Student’s payment for WanTutor services is made in advance at the full cost before the beginning of the lesson with electronic banking or Paysera. WanTutor will provide the Student or his parents / trustee with an account number and details for the bank transfer in advance.

6.4. The date of payment by the User is the date of receipt of funds to the account of WanTutor.

6.5. The User is solely responsible for the correctness and accuracy of payments made by him.

6.6. At the moment, the Site/WanTutor does not provide discounts and promotions when booking several lessons in advance.

6.7. The Site/WanTutor can change the price of the Service by publishing information on the Site and notifying the Users by e-mail. At the same time, the price of previously paid lessons/Service (in accordance with an older pricing) is not going to change.

  1. Notifications

7.1. Ways to notify the User of postponement or cancellation of the lesson

7.1.1. The User can notify another User of any changes in the schedule by e-mail, messaging on the Site, or by phone call. Contacts/details are indicated on the Site at https://wantutor.lt/en/contacts-en/ Telephone calls regarding postponement/cancellation are accepted only during business hours (8 a.m. – 5 p.m.)

7.2. Ways of notification from the Site in order to inform the Users

7.2.1. The Site/WanTutor can notify the Users of updates on the Site, updates in the Terms, and other details by e-mail specified by the User during registration, or by messaging on the Site.

  1. Responsibility of the parties

8.1. The responsibility of the Site/WanTutor and the Teacher for the postponement/cancellation of the lesson is limited to the rescheduling the lesson to another day / time.

8.2. The User has the right to refuse lessons and, accordingly, not to follow these Terms (except for clauses 2.3.4 and 2.5.4 of these Terms), still the User has to provide the Site/WanTutor with the reasons for refusing the Service. In this case, if the Student refuses the Service, the Site/WanTutor may consider returning the prepaid funds (within 30 calendar days) to the Student in an amount equal to the amount of unfulfilled obligations of the Site/WanTutor. All the details for a refund (including bank details) are discussed by the parties with an individual approach.

  1. Other

9.1. The Parties shall not be liable for full or partial non-fulfillment of their obligations if such failure was the result of circumstances of force majeure, namely: natural disasters, military actions, decisions of public authorities or other events.

9.2. All disputes or disagreements arising between the parties concerning these Terms or related to them are resolved through negotiations between the parties.

9.3. Recognition of a clause of these Terms void does not entail invalidity or impracticability of other sections or clauses of these Terms.

  1. Processing of Personal Data and Confidentiality

10.1. WanTutor will only have the data that the User provided at the beginning of the WanTutor service. Data such as name, surname, email, phone number are required to provide services.

10.2. As other sites / platforms are used for Users’ lessons / (scribblar.com, proprofs.com), the User, when registering (if necessary) on other sites or platforms, agrees with the rules and privacy policies of those sites or platforms.

10.3. By joining these Terms and providing the data on the Site/WanTutor by filling in the fields of the online application (registration) User:

10.3.1. confirms that the personal information specified by him belongs personally to him;

10.3.2. acknowledges and confirms that he has carefully and fully reviewed these Terms and the conditions for processing his personal data specified by him in the fields of the online application (registration) on the Site, and recognizes and confirms that all sections and clauses of these Terms and the conditions for processing his personal data are clear to him.

10.4. The user gives his consent to the processing of his personal data and confirms that by giving such consent he acts freely, on his own accord and for his own benefit.

10.5. This User consent is applied to the processing of personal data such as last name, first name; abiding place (city, country); phone numbers; E-mail.

10.6. The User grants the Site/WanTutor the right to perform the following actions with personal data:

10.6.1. collecting and accumulating;

10.6.2. storage within the timeframe for keeping records established by regulatory documents, but not less than three years from the moment of termination of the use of the Service by the User;

10.6.3. update, change;

10.6.4. use for registration on the Site;

10.6.5. deletion;

10.6.6. use at the request of the court, incl. third parties, with the observance of measures ensuring the protection of personal data from unauthorized access.

10.7. This consent is valid for an indefinite period from the date of the provision of the data.

10.8. The Site is not responsible for the User’s information use (both legal and illegal) by third parties, including its distribution carried out in all possible ways.

10.9. The Site has the right to make updates to these Terms. When making updates in the current version of the Terms, the date of the last updates is indicated. The new version of the Terms comes into force from the moment of its publishing on the Site.